Refund policy

Return & Refund Policy

Effective Date: [DATE]

At [STORE NAME], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within [X DAYS] of delivery.
Be unused, unworn, and in its original condition.
Be returned in the original packaging with all accessories, manuals, and tags (if applicable).
Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Return requests must be submitted within [X DAYS] after your order has been delivered.

Requests received after this period may not be eligible for a refund or exchange.

3. How to Start a Return

To request a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

Order number
Full name
Reason for the return
Photos of the product (if damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide return instructions.

Please do not return items without receiving return authorization.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within [REFUND PROCESSING TIME].
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective item.

5. Exchanges

We offer exchanges for eligible items if:

The product arrives damaged or defective.
You receive the wrong item.
The item qualifies under our exchange policy.

To request an exchange, contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

After reviewing your claim, we may offer:

A replacement
An exchange
A full or partial refund, depending on the circumstances

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Health and personal care products that have been opened or used
Items marked as "Final Sale" or "Non-Returnable"

Additional product-specific exclusions may apply and will be noted on the product page where applicable.

8. Return Shipping Costs

Return shipping costs are [PAID BY CUSTOMER / PAID BY STORE / DEPENDS ON THE REASON FOR RETURN].

If the return is due to:

A damaged or defective item
An incorrect item sent by us

We will [COVER / REIMBURSE] the return shipping costs where applicable.

For all other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you may need to follow the standard return procedure after delivery.

Please contact us as soon as possible if you wish to cancel an order.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

Check your bank account or payment method.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank.

If you still have not received your refund, please reach out to us at [EMAIL ADDRESS] for assistance.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [STORE NAME]