Returns Made
Simple.
Our return and refund policy explains what to do if your order does not meet your expectations.
Clear Policies.
A Better Experience.
We want every SnapNest order to be a positive experience. If you need to request a return, replacement, or refund, please review the information below before contacting our support team.
Return Requests
Return requests must be submitted within [RETURN WINDOW] of the delivery date.
Refunds
Approved refunds are issued to the original payment method after the applicable return process is completed.
Replacements
Depending on the circumstances, an eligible damaged or defective item may qualify for a replacement.
Before You
Request a Return
Please review these requirements carefully before submitting a return or refund request.
Eligible Returns
Eligible products may be returned within [RETURN WINDOW] of delivery, provided they meet the requirements described in this policy.
Items must generally be unused, in their original condition, and accompanied by the relevant order information.
Product Condition
To qualify for a return, products should be returned in the condition required by this policy.
Products that have been used, damaged after delivery, altered, or returned without required components may not qualify for a refund.
Damaged or Defective Items
If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible.
Please include your order number and clear photographs or video showing the issue so our team can review it.
Incorrect Item Received
If you receive an item different from the product you ordered, contact our support team before returning it.
We will review the order information and provide the appropriate next steps.
Return Shipping
Return shipping responsibility depends on the reason for the return and the circumstances of the order.
Do not send an item to a return address without first receiving return instructions from SnapNest support.
Exchanges & Replacements
If you need a replacement instead of a refund, contact us with your order details and explain the issue.
Replacement availability may depend on product availability and the circumstances of the request.
Returns May Be Accepted When
The product meets the applicable return requirements, the request is submitted within the stated return period, and the item satisfies the required condition.
Returns May Not Qualify When
The return period has expired, the item does not meet the required condition, or the product falls under an applicable exception listed in this policy.
A Simple Four-Step
Process
If your order qualifies for a return, these are the general steps involved.
Contact Us
Send us your order information and reason for the request.
Review
Our team reviews the request and applicable policy.
Return
If approved, follow the return instructions provided.
Resolution
An approved refund or replacement is processed.
How Refunds
Are Processed
Once a return is approved and the applicable requirements have been completed, eligible refunds are processed according to our refund procedure.
Original Payment Method
Approved refunds are normally issued to the original payment method used for the purchase.
Bank Processing
After a refund is issued, the payment provider or bank may require additional processing time before funds appear.
Partial Refunds
Where applicable, a partial refund may be offered based on the circumstances and condition of the returned item.
Return Exceptions
Certain products or circumstances may not qualify for return or refund. The following are examples of situations that may be excluded, subject to applicable law and the specific product policy:
- Products that are not eligible for return due to their nature or stated product-specific conditions.
- Items returned outside the applicable return period.
- Products that have been used, damaged, altered, or otherwise do not meet the required return condition.
- Items returned without required accessories, components, packaging, or other materials where those are required.
- Orders where the customer has not followed the applicable return instructions.
Before Contacting
SnapNest Support
Keep Your Order Information
Include your order number when contacting support so we can locate your purchase and review the request efficiently.
Provide Clear Photos
For damaged, defective, or incorrect products, clear photos or video can help us understand the issue.
Wait for Instructions
Do not send a return package to an address found elsewhere on the internet. Wait for official return instructions.
International Returns
International returns may involve additional shipping, customs, or other requirements depending on the destination.
Need Help With
A Return?
If you believe your order qualifies for a return, refund, or replacement, contact our support team with your order information and we'll guide you through the next steps.
Contact Support